Informativa sui rimborsi

RETURNS

HOW CAN I MAKE A RETURN ?

If for any reason you are not satisfied with your purchase, unworn items can be returned within 14 days from the delivery date. For the list of countries for which we are able to accept return requests, look at the SHIPPING/ SHIPPING COSTS section above.

The security seal on the returned items must not be removed or damaged. To request the return authorization it is necessary to fill in the "online returns" form in the footer menu of this page, entering the requested data (email address, order number, code of the items you want to return) and specifying the reason of return.

Once your return request has been submitted, you will immediately receive an email that confirms that your request has been received by our customer service. As soon as your request is validated, our customer service will send you an email with the instructions you will need to follow to make the return.

Authorized returns by ACTVSFIDEI.IT must be shipped from the same country in which the original order was delivered.

ACTVSFIDEI.IT has the right to not accept returns sent by courier other than the one indicated in the return instructions email, or if the delivery involves additional costs for ACTVSFIDEI.IT, or it requires to be collected at a branch of the courier itself.

ACTVSFIDEI.IT also has the right to refuse unauthorized returns or returns that do not comply with all the conditions provided. In these cases, the goods will be returned to the sender's address, upon payment of the additional shipping costs, which will be communicated by email.

Alternatively, any acceptance of such returns will result in a charge equal to 10% of the value of the returned goods.

HOW SHOULD I RETURN THE ITEMS ?

The garments must not have been worn, washed or altered and must not show any signs of use. The security seal and tag on the items for which the return is requested must not be removed or damaged. The garments and accessories must be returned together with their original packaging (dust bags, product boxes), which are considered integral part of the product itself and which must not have been damaged in any way, or being used as the only outer packaging. They will also need to be packed properly.

HOW CAN I CHECK THE STATUS OF MY RETURN ?

You can check the shipping status of your return using the tracking number provided in the return instructions email. As soon as the return is received and checked by our warehouse, you will receive a confirmation email.

WHAT ARE THE SHIPPING COSTS FOR THE RETURN?

The methods of return and the related costs vary according to the country of delivery. You can find all the information in the SHIPPING/ SHIPPING COST section, above in this page.

The refunded amount of the return will be equal to the price paid for the purchase of the product, minus the costs incurred for shipments that will be borne by the customer.

WHEN WILL I GET MY REFUND ?

Returns:

As soon as we receive your return at our warehouses and the items will be evaluated as compliant with our return policy, we will proceed with a full or partial refund (in the case of a partial return of an order) and you will receive a confirmation email. For orders paid by credit card, the refunded amount will be visible on your account in about 10 days. The timing may slightly vary, depending on the banking circuit of your credit card. For orders paid with Paypal, Shop Pay, Google Pay, the amount will be refunded on the original payment method.

The refund will be issued in the same currency as the original purchase. Any differences in the amount due to exchange rate fluctuations cannot be refunded.

The refunded amount will be equal to the price paid for the purchase of the product, minus the shipping costs for the return that are charged to the customer. For the return rates applied, see the SHIPPING/ SHIPPING COSTS section above in this page.

 

Canceled orders:

The refund will be made as soon as you receive our email confirming the cancellation. It may take up to ten days for the refund to be visible on your bank account, depending on your bank.